The Gold Plating Guild

We are Founder Members of The Gold Plating Guild. The world's first ever international network of Gold Plating Specialists
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Safe & secure payment

We have invested in the very best in online payment security including TrustWave 256 bit SSL technology

We accept all major Credit & Debit cards, plus you can pay via PayPal.

Peace of Mind

Customer Service

Shipping & Delivery
On most occasions orders will be dispatched within 24 hours and on next day delivery but dispatch may take longer based on order queue. Orders placed with a value under £30 are not always sent on next day delivery unless requested. Where next day delivery does not apply purchasers will be informed by email.
Privacy & Security
For your security, Gold Solutions use secure URL's to protect and encrypt your details in all sensitive areas of the site including all payments and your account management areas.
Returns & Replacements
Gold Solutions will only refund goods purchased providing they are returned to us in a perfect and unused condition within 14 days, and at the buyers expense. When the goods have been returned and that have been confirmed to be in an unused condition and complete, there will be a 10% handling charge deducted from the item purchase total to cover administration costs but the cost of the delivery charge of the goods to the buyer will not be refunded. The only exceptions to this are:
1/. When chemicals are purchased then regardless of whether they have been used or not refunds will not be given as they cannot then be re-sold as 'new and unused' by Gold Solutions.
2/. Where products or services have to be purchased from 3rd party suppliers then refunds cannot be made as Gold Solutions have already covered those costs at the point of order, the buyer is also liable for any time spent by Gold Solutions in carrying out services, this includes the following costs:
  • Shipping: Costs attributed to sending package to customer desitination, for the UK this will be a maximum of £10 and for overseas it will be for the amount quoted at point of order
  • Website: £400.00 if work completed
  • Website: if not completed then any 3rd party costs incurred in the creation of that website/domain name as well as a standard charge of £35 per hour by Gold Solutions for any work on the design of that website
  • Page 1 on Google facility: £1000.00
  • Video production: £200.00. This charge is non-refundable regardless of how much work has been put in by Gold Solutions, or any 3rd party Film Production company, even if the video has not been completed.
  • Training Fees: If Training was included in the purchase then the buyer will be liable for the full £350 fee (plus any travel/hotel costs incurred in that training)

Ordering
Orders can be placed through our website, or via email.
Payment Gateway
Payments are processed securely via PayPal or credit card. 
Viewing Orders
You can view the status of your orders by logging into your account
Updating Account Information
You can update your account information by logging in to your account
Damaged Goods Policy
Gold Solutions must be informed in writing (by email) of any damaged goods or items missing within 3 days of receipt
Overseas Orders
Orders received from overseas will not be accepted unless by previous arrangement
Warantees
Any warranties issued by Gold Solutions are subject to any conditions stated when item/s are purchased. Where items are sold with MANUFACTURERS warranty/guarantee, Gold Solutions will act on behalf of the purchaser when dealing with any issues covered by any such warranty or guarantee
Complaints
In the event of dis-satisfied customers Gold Solutions will always try to resolve the matter
Conditions of Sale
Ownership of goods will only pass to the purchaser when full payment has been received